Popability
How can food trucks become more welcoming and accessible to people of limited ambulatory ability?
Public events that are temporary in nature do not require the same level of requirements regarding accessibility. We want to innovate on the experience of such events and make them more welcoming and accessible to people of all ambulatory ability (i.e. people in wheelchairs).
Team: Brian Xiao, Zhuoran Gao, Ghalya Al Sanea
Carnegie Mellon University
2019
Service Design
Experience Innovation
UX Design
An Ecosystem of Accessibility
Research Process
Walk-a-Mile Exercise
Difficulty in reaching the height
Handing over money
Picking up food
Interviews w/ Venders
Food truck vendors are unaware of accessibility difficulties
Additionally they do not realize that wheelchaired customers do not attempt to purchase from food trucks due to frustrations
However, vendors want to become accessible
Interviews w/ Users
Feel nervous about the interaction with the vendor
During queuing：seeking for help
“Who can help me to order”
Independence and autonomy
Not different from others
“A vendor may believe that in interactions with a wheelchair using customer, he may assist the customer, but the solution is not assistance.”
Experience Map
Cost Analysis
